Onboarding Hub - Step 30 Customer Tracking Options
Tracking Consignment for Customers
This article will explain how to configure tracking notifications for customers.
Page URL:
How To
This is largely explained in the workflows listed here:
Link
In essence, when scans, status updates, or PODs are attached to a consignment, they become events that Transvirtual can use as trigger points to export data to external systems (such as integrations) or to customers.
FAQs
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Related Articles + Videos
Please see below links that provide more information on the content of this help article:
- https://youtu.be/Udfz1mTso8E?si=614urdYCUDu9_Gdw
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