Track and Trace for Customer Service
Track a Consignments Progress Or Location
This article will explain the basics of consignment tracking.
How To:
To begin, navigate to the History tab of a consignment by opening the applicable consignment under Transport > Operational Tasks > Consignments:
The Scans section at the top displays which consignment items have been scanned, the scan type, and the date and time of each scan. It also shows the scan location, based on the headport assigned to the user’s staff card.
The Consignment Status Changes section provides a history of key milestones for the consignment, including date and time stamps. This is important for staff, as it offers accurate records of major events, such as the delivery time.
The Assignments section is important for tracking, providing a chronological list of when the consignment was handed over to an employee, driver, or agent. This is useful for identifying who was responsible for the freight at any stage.
PODs & Files
All proof of pickup or delivery, along with related images and documents, is stored under the PODs & Files tab:
Useful for providing evidence to a customer that their delivery was performed.
FAQs
Q: Can I send my customer updates in real time as they happen?
Yes, this can be achieved using Transvirtual's EDI Export functionality: https://support.transvirtual.com/portal/en/kb/help/user-guide/import-export
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