Service Levels
Set Up Your Service Levels
Service levels define the delivery options available in your account (e.g., Standard, Express, Overnight). At least one service level is required.
Page URL: Service Levels List
How To
Navigate to Configuration > Lists and Zones > Service Levels
Create a Service Level
- Click New Service Level
- Enter a name for the service level
- Click Create
The service level will appear in the grid on the left.
Configure Settings
- Click the service level from the list
- Review the settings displayed on the right
- Click the question mark icon next to each field for an explanation
- Update settings as needed
FAQs
Q: How can I set different services for different customers?
Customers only see service levels that are included in their assigned rate cards. To control which services a customer can access, attach them to a rate card that contains the relevant service levels.
Learn more: Customer Rate Cards
Related Articles + Videos
Please see below links that provide more information on the content of this help article: