Knowledge Base
TransVirtual
Documentation for the unrestricted enterprise version of TransVirtualExpress
Documentation for the Express or simplified version of TransVirtual
Recent Articles
Google Authentication - 2 Factor secure Login
If required, TransVirtual has the ability to allow the setup of 2-factor logins which provides an extra level of security to your user logins. This functionality is useful for a number of reasons but it mainly comes in handy when a user login becomes ...Integration Requests
When requesting an integration setup there is certain information that the TransVirtual team needs to know to action your request. This article will explain further what information we require and also includes links to our standard accepted data ...Receiver Pays
In TransVirtual there is the ability for customer users to login and select another customer as the paying entity of a consignment. Typically, when a customer user logs in to an account and attempts to create a consignment, they only get the option ...2022 Navigation Update
There is the option in the global settings to update the menu of your TransVirtual account to the new 2022 version. The toggle for this can be found under Settings > General > Global Setup: Once the toggle has been set to YES, you'll need to refresh ...Consignment Statuses
In TransVirtual, statuses play a big part in illustrating how a consignment is traveling or at what point a consignment has reached in its lifecycle. Statuses simply depict the current state of a consignment. The below chart illustrates the typical ...
Popular Articles
TransVirtual Simple CSV Import V1.0
This simple CSV import is designed for customers sending simple consignment data, Sender, Receiver and Item information, but using the consignment numbers for the respective account. There are 2 files attached to this article, they are as follows; ...Cloud Print Utility Installation
TransVirtual is a cloud based service and your desktop security permissions mean our servers are unable to print documents directly to your local printers. We have developed a Windows based utility that will run silently in the background on your ...SubConsignments
Sub Consignments This must be enabled in the global Settings to work. Please go to Settings > Global Setup > Device Settings and toggle Allow Subdockets to enabled Users using the updated 2022 menu should go to Configuration > General > Global Setup ...Customer Service Ticket Categories
Customer Service Ticket Categories In the customer service tickets page you can see several different categories available such as Incorrect Address, Request for Change, Incorrect EDI Data etc. There is however the ability to adjust these to be what ...Browser Print Utility Installation
When enabled in your browser this utility allows you to automatically print labels and consignment notes without any user interaction required. Each time a consignment is created the labels and connote will be printed automatically without any user ...